Finding what's broken
We check the server, error logs and recent changes on the site, and repeat the error ourselves.
urgent assistance to the site
Urgent help, if the site is broken.
The site doesn’t open, applications don’t arrive, payments don’t go through, or is everything broken after the update? Write to us. First, we quickly return the site to working condition, then we find and eliminate the cause so that the breakdown does not happen again.
when you need help
What is being addressed urgently?
First of all, we take the breakdowns that are causing you to lose customers and money right now.
01
The site or an important section stopped opening
02
The form is sent with an error or applications are not received
03
Cart, payment or checkout does not work
04
After the update, layout, authorization or data exchange broke
what is included in the work
How we fix the site
We don’t just remove the visible error, but find its cause. And we check that neighboring functions also work.
Bringing the site back online
If possible, quickly roll back the unsuccessful change or restore the working version from a backup copy.
Eliminating the cause
We fix code, server settings, data or exchange with other systems.
We check and explain
We go through the application, order or payment ourselves. We write what happened and how to prevent it from happening again.
what will you get
What will you get
A working website and a clear explanation of what happened.
Working site
We check exactly what didn’t work: form, cart, payment, login.
Clear reason
We explain in simple words what caused the breakdown.
No new breakdowns
Before fixing, we make a backup copy and don’t touch what works.
Tips for the future
If necessary, we recommend updates or constant monitoring of the site.
terms and cost
How much does emergency care cost?
The exact amount can only be announced after we find the cause of the breakdown. First, we say what’s broken and how long it will take to fix it, and we start after your consent.
What do the price and term depend on?
- How complex is the reason: an error in the settings, in the code or on the server
- Is there a recent backup and access to the site and hosting?
- Are exchanges with 1C, CRM or payment affected?
- Is work required after hours?
how we work
How is the work going?
We accept your request
Let's clarify what doesn't work and from when.
Looking for a reason
We check the error logs, the server and the latest changes.
Bringing work back
The safest way is to return a broken function.
Eliminating the cause
We fix the source of the breakdown and check everything again.
what you need to start
What to send right away
The more details, the faster we will find the problem.
Link and symptom
Which page is not working, what is happening and when it started.
Latest changes
Updates, migrations, new modules or actions before the error occurs.
Contact
One operational channel for clarification during diagnostics.
frequently asked questions
Frequently asked questions
We explain how to get started, what the deadlines and costs are, what will be needed from you, and how the result is checked.
01Can you tell me the exact time until diagnosis?
No: first you need to reproduce the error and understand its cause. After diagnostics, we inform you of the found volume and the next step.
02Do you work at night and around the clock?
We provide 24-hour duty shifts only under a separate contract. When you contact us, we’ll tell you right away when we can connect.
03What to do if you don't have all the access?
Let's start with public diagnostics and suggest a minimum set of accesses for the next step.
04Can I fix it right away on the production site?
Only when the risk is justified. In all other cases, we use a copy, backup or controlled window of work.
05After fixing it, can I leave the site for support?
Yes, we will offer a suitable format for support and preventative checks.
FIRST STEP
Tell me what needs to be done with the site.
Send a link to the site and write what is not working now or what you want to change. We will clarify the details, propose the scope of work and explain the next step.
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